Shipping policy
At Valessa Italy, we process and ship all orders as quickly as possible to get your product to you in perfect condition.
Processing Time
All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed the next business day.
Delivery Time
Once shipped, estimated delivery time is 2 to 5 business days depending on your location. Please note that delivery times are estimates and not guaranteed.
Tracking
Once your order has been shipped, you will receive a confirmation email with your tracking number. You can use this to monitor your shipment at any time.
Delays
Valessa Italy is not responsible for delays caused by customs, weather conditions, carrier disruptions, or any other circumstances beyond our control. If your order exceeds the estimated delivery window, please contact us and we will do our best to assist.
Lost or Stolen Packages
Valessa Italy is not liable for packages marked as delivered but reported missing. In such cases, we recommend checking with neighbors or your local post office first. If the issue persists, contact us and we will review on a case-by-case basis.
Contact Us
For any shipping-related inquiries: support@valessaitaly.shop