Refund policy
At Valessa Italy, your satisfaction is our priority. We stand behind our products with a 30-day money-back guarantee.
30-Day Money-Back Guarantee
If you're not completely satisfied with your purchase, you may request a refund within 30 days of your delivery date. To be eligible, the following conditions must be met:
- The product must be returned in its original packaging
- The item must show no signs of misuse, physical damage, or tampering
- Proof of purchase is required
- Refund requests must be submitted via email to support@valessaitaly.shop before returning any item — unauthorized returns will not be accepted
Refund Process
Once we receive and inspect the returned item, we will notify you of approval or rejection within 5–7 business days. Approved refunds are processed to the original payment method within 7–10 business days.
Non-Refundable Cases
Refunds will not be issued if:
- The request is made after the 30-day window
- The product was damaged due to improper use
- The item is returned without prior authorization from our support team
- The original packaging is missing or damaged
Return Shipping
Customers are responsible for return shipping costs. We recommend using a trackable shipping method, as Valessa Italy is not responsible for lost return packages.
Contact Us
For any questions or to initiate a return, contact us at: support@valessaitaly.shop