Shipping, returns and the guarantee

Free over $59, dispatched in 24 hours, and thirty days to change your mind with a prepaid label in the box.

Processing time

Orders placed before 2pm ET on a business day leave the warehouse the same day. Orders after that cut-off, or at the weekend, go out the next business morning. You get a tracking link the moment the label scans.

Delivery speed and cost

Standard 2–5 business days: free over $59, otherwise $5.90. Express 2-day: $12. Overnight: $24, order by noon ET. We ship from Ohio and Nevada, so most US addresses are within two zones.

International

Canada, the UK, Ireland and Australia. 5–10 business days, duties and taxes calculated and collected at checkout so there is nothing to pay on delivery.

Returns

Thirty days from delivery, used or unused. Start the return from your order email, print the prepaid label, and drop it at any carrier point. Refunds land 3–5 business days after the parcel scans in. Return shipping is free within the US.

Damaged or missing items

Send a photo to help@foldeandco.com within 14 days and we ship a replacement the same day — no return needed for damaged goods. We do not ask you to post a broken bin back to us.

Two-year component warranty

If a zip, hinge, caster or frame fails through normal use within two years, we replace that component or the affected piece free. Not the whole set — just what failed.